Customer Service Representative

Handle customer emails, calls, process orders, and provide information about the company’s products and services.

• Fluent in English – verbal and written.
• Computer Savvy
• Must be self-reliant and goal-oriented.
• Detail oriented and works with a high degree of accuracy.
• Capable of working with less supervision and ability to multitask.
• Ability to tactfully handle stressful and difficult situations.
• Possess strong problem solving skills.
• Willing to learn and be trained.

• Maintain broad knowledge of all company products, services and promotions.
• Accurately captures customer information.
• Follow communication procedures, guidelines and policies.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Process customers’ orders.
• Take orders, determine charges, and oversee billing or payments.
• Provides customers additional information or explains services.
• Discusses products offered and ensures customer satisfaction.
• Assists customers effectively by solving customer disputes.
• Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.